Verification: 00c8fb74bfa6f113 FAQs – Maple Things
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📦 Due to COVID 19 pandemic, delivery time may be a bit longer than usual. Please Support us by taking all the necessary precautions.😷

Free shipping PAN India

FAQs

Frequently Asked Questions

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at help@maplethings.com

1. How do I place my order?

Navigate to product pages and select add to cart option. Then move to cart page where all information about cart is stated. Click Checkout. Next step is about filling out shipping information and making payment.

Once payment is received, you will receive confirmation mail on your email id and as SMS. Tracking number will be shared as soon as package is shipped.

2. Is Checkout on this site safe and secure?

You can be absolutely sure that all purchases here are safe and secure. We use 128 bit SSL security as well as we use PCI complaint platform for our site.

3. Will I receive a confirmation number when I place my order?

Absolutely! all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.

4. How long will it take for my items to arrive?

It will usually take 5-7 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.

5. How long will it take to receive a tracking number?

It will take usually between 1-2 business days.

6. Who can I contact if I have a problem with my order?

All inquiries can be forwarded to help@maplethings.com You can chat with immediately on bottom right corner of the site. Also, please check our contact us page. 

7. Is shipping really FREE?

Yes, it is. However, if you chose COD there is a small fee of 60 for COD orders.

8. Where is your company located?

We are located in the heart of the country: Delhi, India; Supply warehouses across India; High-Quality vendor contacts in India.

9. Where do you ship from?

We ship from our partnered warehouses & factories located in the India. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

10. Where can I place an order from?

You can place an order from anywhere in India, we ship PAN India.

11. If I enter my email address will you sell my information?

We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

 

Let's make you Smile,
Let's make a Maple Life!